Minnesota Office of the Legislative Auditor
Program Evaluation Division

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State Agency Use of Customer Satisfaction Surveys

October, 1995

This report evaluates how 10 state agencies used data from customer satisfaction surveys in their 1994 performance reports. It also provides a set of guidelines for state agencies on conducting surveys and on presenting the results of surveys.

 

 

Office of the Legislative Auditor ♦ Room 140, 658 Cedar St., St. Paul, MN 55155