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9-1-1 Dispatching

March 31, 1998

This report describes and analyzes 9-1-1 emergency dispatching in Minnesota and identifies seven major actions that can be taken by local service providers to improve services. It also identifies numerous specific best practices that show how Minnesota cities and counties are successfully implementing the seven major actions.

The report summary is available here in PDF or text as noted below. The full report is available in PDF only. You may download the latest version at no charge from the Adobe web site.

SummaryBrief Summary, 2 pages, PDF format
Summary8 pages, PDF format
OverviewOverview, plain text format
Full TextFull text of report, 128 pages, PDF format
Individual ChaptersIndividual chapters, PDF format

The evaluators for this report: Jody Hauer, Project Manager, Phone (651) 296-8501, Jenn Moenck Feige, and Valerie Bombach