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3 golden objects Minnesota Legislature

Office of the Legislative Auditor - Program Evaluation Division

Minnesota Health Insurance Exchange (MNsure)

February 17, 2015

We concluded that MNsure’s failures outweighed its achievements in its first year of operations. There were widespread problems with MNsure’s online enrollment system and customer service, causing difficulties for consumers, insurers, counties, and the Department of Human Services. We recommend changes in statutory governance provisions for MNsure and the enrollment system it created.