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3 golden objects Minnesota Legislature

Office of the Legislative Auditor - Program Evaluation Division

Department of Commerce’s Civil Insurance Complaint Investigations

February 7, 2022

The Department of Commerce has typically investigated complaints related to civil insurance fraud and unfair or deceptive insurance practices in a timely way, but its lack of comprehensive, written policies has contributed to inconsistent practices. We make several recommendations to the department and to the Legislature.

Update released in 2023.

Please provide feedback on OLA’s evaluation reports by completing this brief questionnaire.