January 31, 2025
The Minnesota Department of Health’s (MDH’s) Human Resources Management Division (HR division) investigates complaints involving MDH employees. We found that inconsistent documentation and a lack of written procedures made it unclear whether the HR division consistently managed many aspects of employee complaints. Further, some current and former employees we surveyed believed they experienced retaliation after submitting a human resources complaint. We recommend that MDH develop written procedures to address retaliation and several other aspects of complaint management.
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