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Office of the Legislative Auditor

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Election Polling Place Finder Problems on Presidential Nomination Primary Day

 

Special Reviews Released January 2021


The Secretary of State is Minnesota’s chief election official. The Office of the Secretary of State (OSS) Elections Division, partnering with county, city, and township election officials, is responsible for the administration of elections. One of the key elections tools managed by OSS is the Polling Place Finder application, which provides website visitors with voting information relevant to their unique locations. However, on the morning of March 3, 2020, Minnesota’s first presidential nomination primary since 1992, the Polling Place Finder application encountered performance problems that required OSS to activate its Emergency Elections Plan. OSS redirected visitors to an alternative website for similar information:

Image of what the OSS had psoted on their website to redirect people to a polling place finder. It reads, Due to heavey demand, you may be directed to a trusted external site to find you polling place information. Click here to search for your polling place. Polling Place finder (link) -Office of the Secretary of State

For 17 minutes, Minnesotans seeking nonpartisan voter information were directed to a website run by a partisan political group. Given the expectation that OSS should not interject partisanship into its administration of elections, this action created controversy and concerns.

In response, Secretary of State Steve Simon said that the redirection to a partisan website was an error caused by staff acting too expediently during an emergency situation and not from any partisan motivation. Secretary of State Steve Simon took full responsibility for the mistake.

Conclusions

We concluded that Secretary of State Steve Simon’s statements about the March 3, 2020, incident were accurate. However, we also concluded that the Office of the Secretary of State (OSS) was not adequately prepared to direct voters to an appropriate alternative polling place locator in the event the OSS Polling Place Finder malfunctioned.

First, OSS staff were not familiar with the specific procedures for redirecting visitors from its Polling Place Finder to an alternative solution. In addition, the office emergency plan lacked a detailed definition of an appropriate alternate polling place locator website. These factors, plus a series of missteps by key staff members, resulted in OSS posting a hyperlink to a partisan website. This partisan website also included a registration form where some Minnesotans voluntarily provided their contact information.

Based on our assessment, the March 3, 2020, incident was not the fault of a single OSS staff member, but several OSS employees. While they share responsibility for the incident, we did not find evidence of malicious intent or political motivation by any staff members in the Office of the Secretary of State.

Finally, we believe that OSS took appropriate and necessary steps to help prevent a similar incident from occurring during future elections. However, we provide additional recommendations to OSS to strengthen their system resiliency and emergency preparedness.

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